Frequently Asked Questions

1.  How do I get a reading?.

Simply click on the profile of the person you would like a reading from.

2. How do I get credits?.

Choose which payment method you wish to use and then follow the instructions shown.

3. What’s the difference between a guest account and a members account?.

You can still chat and buy credits as a guest. However, if you want to keep any unused credits so you can use them another time, you will need to register and become a member.

4. What methods can I use to pay for credits?.

You can pay via SMS, phone or credit card.

5. How do I know when to choose a card?.

Once you have started a session with a reader they will instruct you when to choose a card.

6. Who do I contact if I have a problem?.

Either telephone our Customer Services Department  on 0870 336 5531 or email on members@im-cash.com (members only) or   support@im-cash.com  for non-members.

7. What happens if I have a problem buying credits?.

As above, please contact the Customer Services Department.

8. What if I need a refund?.

For details on gaining a refund please refer to our Terms and Conditions.