Frequently Asked Questions

1. How do I get a reading?.

Simply click on the profile of the person you would like a reading from.

2. How do I get credits?.

Choose which payment method you wish to use and then follow the instructions shown.

3. What's the difference between a guest account and a members account?.

You can still chat and buy credits as a guest. However, if you want to keep any unused credits so you can use them another time, you will need to register and become a member.

4. What methods can I use to pay for credits?.

You can pay via SMS, phone or credit card.

5. How do I know when to choose a card?.

Once you have started a session with a reader they will instruct you when to choose a card.

6. Who do I contact if I have a problem?.

Either telephone our Customer Services Department on 0870 336 5531 or email on members@im-cash.com (members only) or support@im-cash.com for non-members.

7. What happens if I have a problem buying credits?.

As above, please contact the Customer Services Department.

8. What if I need a refund?.

For details on gaining a refund please refer to our Terms and Conditions.

9. I'm trying to buy credits using SMS and I haven't got my PIN code through yet.

If you are on the O2 network, it can often take a lot longer for your PIN code and credits to come through to you. They will come through eventually though so please be patient. If you find that this is a regular problem, then you may want to try another payment method. You get the best value for money using PayPal, but if you prefer to use your phone, click the phone icon and dial the number shown on the screen. Your credits should appear instantly.